Our Team
Meet the dedicated professionals who make First State Pallet Co. a trusted name in the industry.
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Leadership Team
Experienced leaders committed to excellence, innovation, and customer satisfaction.
Robert Johnson
Founder & CEO
25+ years
Robert founded First State Pallet Co. in 1998 with a vision to provide quality pallet solutions to local businesses. His hands-on leadership style and dedication to customer service have grown the company from a small family operation into a regional leader. Robert still visits the yard daily and knows many customers by name.
Sarah Johnson
President & COO
18+ years
Sarah joined the family business in 2005 after earning her MBA. She has been instrumental in modernizing operations, implementing quality management systems, and expanding service offerings. Under her operational leadership, the company has grown from 15 to over 45 employees.
Michael Torres
Operations Manager
15+ years
With 15 years of logistics and warehouse management experience, Michael ensures our facility runs efficiently and all pallets meet our quality standards. He oversees daily operations, manages production scheduling, and leads continuous improvement initiatives.
Jennifer Williams
Sales Director
12+ years
Jennifer leads our sales team with a focus on building lasting relationships with clients and understanding their unique needs. She has developed our consultative sales approach and expanded our customer base across five states.
David Chen
Production Supervisor
10+ years
David manages our repair and manufacturing operations, leading a team of skilled technicians. His attention to detail and commitment to quality ensure every pallet leaving our facility meets specifications.
Maria Rodriguez
Customer Service Manager
8+ years
Maria leads our customer service team, ensuring every interaction reflects our commitment to excellence. She has implemented systems that have improved response times and customer satisfaction scores.
Our Departments
Over 45 team members working together across four key departments to serve you.
Operations Team
Our operations team handles pallet sorting, repair, manufacturing, and quality control. These skilled workers ensure every pallet meets our high standards before it leaves our facility.
Key Responsibilities
- Pallet sorting and grading
- Repair and refurbishment
- Custom manufacturing
- Quality inspections
Sales & Customer Service
Dedicated to understanding your needs and providing personalized solutions. Our team handles everything from initial quotes to ongoing account management.
Key Responsibilities
- Quote generation
- Account management
- Order processing
- Customer support
Transportation
Our drivers ensure timely delivery and pickup across the Mid-Atlantic region. They represent First State Pallet Co. on the road and are often the face of our company to customers.
Key Responsibilities
- Pallet delivery
- Customer pickups
- Route optimization
- Safe transport
Administration
Managing the business operations that keep everything running smoothly behind the scenes - from accounting and HR to IT and facility management.
Key Responsibilities
- Financial management
- Human resources
- IT systems
- Facility maintenance
Our Culture
At First State Pallet Co., we believe our people are our greatest asset. We foster a culture of respect, teamwork, and continuous improvement that makes this a great place to work.
Safety First
Safety is our top priority. We maintain rigorous safety protocols, provide proper equipment, and conduct regular training. Our excellent safety record reflects our commitment to protecting our team.
Respect & Teamwork
We treat everyone with respect - team members, customers, and partners. Our success comes from working together, supporting each other, and celebrating wins as a team.
Continuous Learning
We invest in our people through training, cross-training, and development opportunities. Whether you want to master your current role or grow into new ones, we support your growth.
Customer Focus
Every team member understands that our customers are the reason we exist. We take pride in solving problems, meeting deadlines, and exceeding expectations.
Why Work Here?
We take care of our team because we know that happy, well-supported employees do their best work. Our comprehensive benefits package and positive work environment make First State Pallet Co. a place where careers grow.
Many of our team members have been with us for 5, 10, even 15+ years. Our low turnover is a testament to the culture we've built and the opportunities we provide for growth and advancement.
Team Benefits
Join Our Team
Interested in a career at First State Pallet Co.? We're always looking for hardworking, dedicated individuals to join our growing team. Whether you're experienced or looking to learn a new trade, we'd love to hear from you.