Frequently Asked Questions
Answers about how our Delaware referral service works, plus pallet sizes, grades, pickup, delivery, and more.
Request a Free Quote
Fill out the form below and we will pass your request to a partner supplier, who will follow up.
General Questions
6 questions
What does First State Pallet Co. do?
We are a referral service for Delaware. You tell us what you need, and we pass your request to partner suppliers in our network. Partner suppliers set prices, terms, delivery, and warranties.
What types of pallets can I request?
You can request new pallets in stringer and block styles, used pallets in Grade A or Grade B, and ISPM 15 heat-treated pallets. Custom sizes are available through partner suppliers; ask in your request.
What sizes can I request?
Common sizes include 48x40 GMA, 42x42, 48x48, 48x45, and 36x36. The 48x40 GMA is the most common size in North America. Our size guide covers more dimensions, and custom sizes are available through partner suppliers.
Do you deliver?
We do not deliver pallets ourselves. Delivery is arranged through partner suppliers, where available, and timing depends on the supplier.
Can I visit you?
No. We are a referral service and have no yard or walk-in location. The best way to reach us is the request form, or email info@delaware-pallets.com.
What areas do you cover?
We take requests from Delaware, including New Castle, Kent, and Sussex counties. Availability depends on partner suppliers, so include your city or ZIP code.
Buying Pallets
6 questions
What is the difference between Grade A and Grade B pallets?
Grade A, also called #1, usually means a used pallet in good condition with few or no repairs. Grade B, also called #2, usually means a sound pallet with more visible wear or repairs. Grade labels can vary, so confirm what a supplier means before you order.
How is pricing handled?
Pricing is by quote from partner suppliers. It usually depends on size, grade, quantity, and location. Sending a request is free, with no obligation.
Is there a minimum order quantity?
Minimums are set by each partner supplier and can depend on your location. Include your quantity in your request and the supplier can tell you what is possible.
How quickly can I get pallets?
Timing depends on the supplier, the size, and the quantity. If you have a date in mind, put it in your request so a partner supplier can tell you whether it is possible.
Can I see pallets before ordering?
Ask the partner supplier who follows up. Some may be able to share photos or samples, but this varies by supplier.
What payment methods can I use?
Payment is handled between you and the partner supplier, so ask when you receive a quote.
Selling Pallets
6 questions
Can I sell used pallets through you?
Yes, you can send a request. We pass it to partner suppliers in our network, and any offer comes from the supplier. Include the count, sizes, and condition.
Will someone pick up pallets from my location?
Pickup is available through partner suppliers, where available. Any fees or minimum counts are set by the supplier, so ask before you agree.
How do I get paid?
Payment is arranged between you and the partner supplier. Ask about the amount, method, and timing before any pallets leave your site.
What condition do pallets need to be in?
It depends on the supplier. Pallets in good condition are easier to resell, and damaged pallets may need repair or recycling. Mention any contamination or spills in your request.
How are used pallet offers determined?
Partner suppliers set their own offers. Size, condition, quantity, and your location can all affect an offer. Standard sizes such as 48x40 are usually the easiest to resell.
Can I drop off pallets?
We have no drop-off location. Some partner suppliers may accept drop-offs, so ask in your request.
Pallet Repair Services
6 questions
What does pallet repair usually include?
Repair is available through partner suppliers; ask in your request. It often means replacing broken deck boards, fixing loose or protruding nails, and repairing or replacing damaged stringers.
How much does pallet repair cost?
Repair pricing is by quote from partner suppliers. It usually depends on the damage and the number of pallets.
Is it worth repairing pallets instead of buying new?
It depends on the damage and how you use the pallets. Repairing a pallet keeps usable lumber in service, but badly damaged pallets may be better off recycled. A partner supplier can tell you what makes sense for your pallets.
Can pallets be repaired to a specific standard?
Tell us the grade or specification you need in your request, and a partner supplier can tell you whether it can be met.
Is on-site repair possible?
It depends on the supplier. If you want repair done at your location, say so in your request.
How long do repairs take?
Timing depends on the supplier and the size of the job. Include your date in your request.
Heat Treatment & ISPM 15
6 questions
What is ISPM 15 heat treatment?
ISPM 15 is an international standard for wood packaging used in trade. Under the HT option, wood is heated to a minimum core temperature of 56 °C for 30 minutes to control pests.
Do I need heat-treated pallets?
Wood packaging that crosses international borders often has to meet ISPM 15, but rules vary by country. Check current regulations for your destination. Domestic shipments usually only need it if your customer asks for it.
Does First State Pallet Co. treat pallets?
No. We are a referral service and do not treat pallets. ISPM 15 heat-treated pallets carry the IPPC mark; ask partner suppliers for what your shipment needs.
What does the IPPC mark show?
The mark includes the IPPC symbol, a country code, a producer number, and a treatment code, such as HT for heat treatment. Look for it on the pallet before you ship.
How long does it take to get heat-treated pallets?
Timing depends on the supplier and on the quantity you need. Include your ship date in your request.
Does heat treatment change pallet strength?
Heat treatment is a pest control step, not a strength upgrade. Load ratings vary by design; confirm with the supplier.
Custom Pallets
5 questions
Can I get custom pallets?
Custom sizes are available through partner suppliers; ask in your request. They are useful for unusual products, machinery, or loads that do not suit standard sizes.
What information should I include for a custom pallet quote?
Include the length and width, expected load weight, stringer or block preference, 2-way or 4-way entry, whether you need heat treatment, the quantity, and your date.
Is there a minimum order for custom pallets?
Minimums are set by each partner supplier. Include your quantity in your request.
How long do custom pallets take?
Timing depends on the supplier, the design, and the quantity. Give yourself as much notice as you can and include your date in your request.
Can an existing pallet design be matched?
Often, yes. Include measurements and photos when a partner supplier follows up, so the supplier can tell you whether it can match the design.
Recycling & Reuse
4 questions
Can I recycle pallets through you?
Recycling is arranged through partner suppliers, where available. Tell us the count, the condition, and your location in your request.
Can I get paperwork for recycled pallets?
It depends on the recycler. If you need a record of recycling or disposal, ask in your request.
What happens to recycled pallet wood?
Wood that cannot be reused can often be ground into mulch or fuel, depending on the recycler.
Why reuse or repair a pallet?
Reusing a pallet avoids building a new one, and repairing a pallet keeps usable lumber in service.
Transportation & Delivery
4 questions
What areas can get delivery?
We take requests from Delaware. Delivery depends on partner suppliers, so include your city or ZIP code.
What delivery options are there?
Options are set by each partner supplier. Tell us your location, the quantity, and any dock or forklift limits so the supplier can tell you what works.
Is there a delivery fee?
Delivery costs are set by the partner supplier. Ask for the delivery cost to be included in your quote.
Can I pick up an order myself?
Some partner suppliers may allow it. Ask when a supplier follows up with your quote.
Additional Resources
Still Have Questions?
Can't find the answer you're looking for? Send a request or email us, and tell us what you need.